Privacy Policy

The purpose of this privacy policy is to outline what personal information is collected, used and shared on this website, as well the security measures in place to protect the misuse of your information.

What personal data we collect, why we collect it and who we share it with

Browsing Information

When you visit our site, we automatically collect some information about your device and how you interact with each page including: device type, keyword searches, how you reached our site, products viewed, time spent on each page and links clicked. We collect this information through Google Analytics for the purpose of analyzing user behaviour and improving your experience. You can read about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ or opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Orders & Payments

When you make a purchase through this website, we collect personal information from you including your name, billing address, shipping address, email address, phone number and credit card information. We use this information to complete your order and communicate with you regarding your order as necessary. When you place an order, we maintain your order information for our records unless you ask us to delete this information.

We share your information with the following third party organizations for the sole purpose of completing your order:

Stripe Inc. collects your information for the purposes of processing payment, including your card number, payment method, purchase amount and date of purchase. You can read their privacy policy here: https://stripe.com/en-ca/privacy.

Similarly, if you choose Paypal to process your payment, they collect your payment information including your card number, payment method, purchase amount and date of purchase. To read Paypal’s privacy policy, please visit: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full

We also share your name and address with Canada Post or UPS for the purposes of shipping your order.

When placing an order, you can also opt to save your information for future purchases. This information is stored securely for your convenience.

Comments

When you leave comments on this site you can choose to include your personal information, and we collect the data shown in the comments form. Your IP address and browser user agent string is also used to help spam detection. The comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

You may also opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Contact form

When you contact us through this site, we collect your name, email address and phone number. We will use this information to contact you regarding your inquiry and will store your information for our records unless asked to delete it. Unless you ask us not to, we may contact you via email in the future to tell you about specials and new products or services we believe may be of interest to you, or changes to this privacy policy. This data will not be shared with any third party organizations.

Subscription

When you subscribe to our email list, you consent to the use of your name and email address for the purposes of sending you recipes and marketing information which may include: offers, promotions, sales and newsletters. This data will be kept in our records indefinitely (unless you ask to be removed) and not shared with any third party organizations.

Who we share your data with

We do not share your data with third parties (including third party advertisers) except for the purposes of analytics and for completing your purchase, as outlined above.

We may also share your information if required to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities.

What rights you have over your data

If you no longer want to receive email or marketing communications from us, you can unsubscribe at any time.

You can contact us via email or phone at any time to make corrections to your information or express any concerns regarding the use of your data.

How we protect your data

When you submit sensitive information via our website, we take precautions to ensure your information is protected. Your payment is secured through an SSL certificate, which you can verify by looking for the “https” at the beginning of the URL. Your information is transmitted securely to our third party partners for the purposes of processing your order. Offline, only employees who require your information to process your order will be granted access, and the computers used to store this information are kept in a secure environment.

To contact us regarding any of these policies, or for further information, please contact us by phone at 519-527-0990 or by email at sales@secondspringfoods.com.